Frequently Asked Questions
Everything you need to know about your wellness journey with East Healing.
What is the typical shipping timeframe for orders?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
Are your products ethically sourced and tested?
Yes, all East Healing products undergo rigorous third-party laboratory testing for purity and potency. We partner exclusively with sustainable suppliers who adhere to ethical harvesting practices.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the unopened item for a full refund or exchange, excluding shipping costs.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer wholesale opportunities?
Yes, we welcome inquiries from practitioners and retailers. Please visit our 'Wholesale' page or contact our support team to learn more about our bulk pricing and partnership programs.